Refund policy

REFUND & RETURN POLICY

At Ballston Brothers Coffee, we stand behind every bag we sell. If something isn't right, please let us know.

COFFEE — ALL SALES FINAL
Because coffee is a freshly roasted food product, all coffee sales are final. We do not accept returns or exchanges on coffee, whether opened or unopened. If you have a concern about a roast, contact us. We read every message and will do our best to help you find a coffee you'll enjoy.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or isn't what you ordered, email us at info@ballstonbrothers.com within 14 days of delivery with your order number and a photo of the issue. We'll review your request and work with you on a resolution, which may include a replacement, store credit, or refund at our discretion.

SUBSCRIPTIONS
You can pause, skip, or cancel your subscription at any time before your next billing date through your account or by emailing us. Charges already processed for shipped orders are non-refundable.

BREWING EQUIPMENT & ACCESSORIES
Unused brewing equipment and accessories in original packaging may be returned within 30 days of delivery for a refund of the product price. Some equipment ships directly from our brand partners, so please contact us first and we'll send return instructions. Items that arrive defective are covered by the manufacturer's warranty and by our damaged/defective policy above.

APPAREL & MERCHANDISE
Hoodies, hats, and other merchandise are printed to order. If an item arrives with a printing defect, damage, or the wrong size shipped, contact us within 14 days of delivery and we'll work with you on a resolution. We can't accept returns for sizing preference, so please check the size chart before ordering.

GIFT CARDS
Gift cards are non-refundable and never expire.

HOW TO START A RETURN OR REQUEST
Email info@ballstonbrothers.com with your order number and the reason for your request. Please don't send items back without contacting us first. Returns sent without approval can't be accepted.
Mailing address: Ballston Brothers Coffee, 7 Kendall Way Suite 221, Malta, NY 12020

REFUND TIMING
Approved refunds go back to your original payment method within 5–10 business days after we approve the refund or receive your return.

CATERING & EVENT SERVICES
Mobile coffee catering bookings, deposits, and cancellations are governed by the terms of your individual event agreement.

Questions? We're a small, veteran-owned family business. Email info@ballstonbrothers.com and a real person will get back to you within one business day.