Terms and Conditions

Whereas we hope you never need to make a return or exchange, here at Ballston Brothers Coffee Company we totally get that sometimes these policies are just necessary.

Coffee:
We do not offer returns or exchanges on our coffee as all of our coffee is roasted to order for peak fresh enjoyment! 

Apparel/Gear: 
Apparel and unopened gear may be returned for Credit or exchanged within 30 days of purchase as long as the items are still in the sealed, original packaging. Our shipping address is: 7 Kendall Way Suite 221 Malta, NY 12020

Brewing Equipment:
We do not accept returns/exchanges on any of our brewing equipment or products that are opened or have a manufacturer warranty. What we can do is bridge the connection between you and the warranty company!

You can email us at Ballstonbrothersllc@gmail.com or leave us a detailed voicemail at (518) 801-3665. We will follow up with an email resolving your inquiry. 
 
Disclaimers:

All quality issues must be reported within 30 days of delivery. 
Please respond to your order confirmation email upon reception. If the wrong shipping address or item was input at checkout, this is the only time you will be able to make changes to your order. 

Shipping costs for all returns and exchanges will fall on the consumer and are not eligible for a refund.