Shipping Policy

We do not ship Saturdays, Sundays, and are also closed during all major holidays (New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas). Any order received just before or during will be roasted and shipped after.

We will use the shipping address information you provide with your order so please make sure it is correct. Ballston Brothers LLC is not responsible for incorrect shipping addresses and the customer may be responsible for any additional fees incurred to get your package to the correct address. If we notice or are notified about an address issue through our software, we will make every attempt to contact you in order to get an updated or new shipping address. 

All of our shipping is via UPS or USPS though we may ship using any other carrier at our discretion. 

You will receive an email with your tracking information. If you do not receive this email please check your spam folder. If it’s not there either, please contact us.

Once an order is delivered you will receive another email notifying you.

Ballston Brothers LLC is not responsible for packages once they leave our facility and we do not guarantee arrival times. If they arrived damaged please keep the bags in their original packaging and take photos. Please contact us within a day of receiving any damaged order.

We ship to military bases and APO addresses via USPS. If you are having trouble with those particular addresses please contact us and we will get it handled.

CHANGES & CANCELLATIONS

Changes and cancellations to orders must be communicated to us within 2 hours of the original order submission. You may utilize our ballstonbrothersllc@gmail.com email. Please include your name and order number. We are able to make updates as long as the item has not shipped.

All shipping policies are subject to change at any time.